We recently sent out an email requesting feedback from those who had ordered peaches on the last order to help us decide whether to have another Peach Order. It was pretty clear from the feedback that the answer is YES!
Here’s what folks reported:
- Most said their peaches where AWESOME and can’t wait for the next truckload.
- Many said they had a few bruised peaches to deal with but they felt that got a good value and would do it again.
- A few had a bunch of preaches that where very bruised.
- The majority of negative complaints are from people who did not get to their peaches right way.
Here’s what we did and what we discovered:
First of all, we will be sending out refunds to those who requested refunds.
We also called the peach orchard and discussed the bruising problem with them. We’ve come to find that the terms for their “number 2” peaches can be pretty broad. We were told we need to accept that their number 2 peaches may have some bruising. It was also made clear that peaches have a relatively small window of time between ripe and over-ripe; and of course peaches with any bruising will narrow this window even more.
Here’s how we are moving forward:
As we’ve come to terms with the farm’s position on number 2 peaches, it’s important to properly set your expectations about the number 2’s.
After a little pondering, we decided to re-name them “Number 2 culls”
. “Culls” are the ones that have been rejected as number 1’s for any number of reasons, including some amount of bruising.If you’ve been buying these “number 2’s” from us, and you’ve been happy with them, it’s possible you’re the kind of person that babysits your peaches, and process them as soon as they ripen, and you will deal with a certain amount of bruising. Or it may be possible you’ve been lucky to receive near-perfect-number-2’s because many of them can be described that way).Either way, it is our place to make sure we represent the product properly so that you can make a good buying decision and your expectations can be reasonably met.
We want you to be happy with your peaches.
Here’s what we recommend:
Although this may cast an uncertain shadow on the popular “Number 2 culls” we do need to be clear that the farm now says they may have some bruising.If you want peaches for fresh eating, order the #1 peaches. They are truly the cat’s pajamas of peaches.On the other hand, if you’re going to be processing your peaches right away, and you’re willing to cut around any possible bruised spots, then the Number 2 Culls are a very popular choice.
Bottom Line and Responsibility:
Please make sure to look over your peaches as soon as you get them. Freeze them, can them, eat them with your neighbors or bake a bunch of cobbler. Just remember the clock is ticking when peaches enter into your life.Our Part:
We take great pains to accurately represent the items you get. And overall, we do a good job.But we do work with many farms around the country and there are times that the farm sends something that’s less than acceptable.
If you ever receive something from us that is not satisfactory, please let us know so we can make it right.
If any of that was unclear, here’s the gist of it in one sentence:
Number 2 cull peaches may contain “some” bruising but we won’t be idiots about refunding you if you get a really bad box of number 2 culls and you’re not satisfied.
Tim & Erin